Tap "Forgot your password?" on our sign-in screen. Type in the email you registered with and we'll send you a reset link that stays valid for 30 minutes. Choose a fresh password of at least ten characters. If nothing turns up within five minutes, check spam and promotions folders. If that email address is also inaccessible, contact our support from an alternative address attaching a photo of your ID — the manual route takes up to 48 business hours.

Five failed sign-in attempts kick in an automatic 15-minute lockout. Wait it out, then check your email and password carefully — if you use 2FA, make sure you're entering a fresh code (they rotate every 30 seconds). Should the lockout persist after two clean attempts, we bump your account to manual review for suspicious access. Email our support from your registered address.

We take players from a fair few jurisdictions where local law permits online casino play. The UK is our primary market, but we cover plenty of EU and international countries too. During sign-up our system cross-checks your country of residence against our accepted list — if yours isn't there, you'll see an explicit message and no account is created. Our T&C page carries the current accepted-countries list.

Head to Account > Security > Two-factor authentication. Point Google Authenticator, Authy, 1Password or Microsoft Authenticator at the QR code. Tuck the backup codes away in a password manager — lose your phone without them and you're looking at a manual ticket with identity verification that can take up to 48 hours.

Yes. The same credentials work in your desktop browser, your phone browser and our mobile web app. Your balance, active bonus, promotions and open bets sync between devices instantly. If you sign in on two devices at once, we may ask the older session to re-authenticate.

It's an AML (anti-money-laundering) requirement that applies right across licensed operators. KYC verifies that the person collecting the money is genuinely the account holder and knocks back a lot of fraud. It's one-off — upload photo ID (front and back), a selfie with your ID and a proof of address dated within the last 90 days. Our review takes up to 24 business hours.

Yes. Head to Account > Settings > Close account. We pay out any remaining balance to your verified withdrawal method. If you'd rather block re-opening for a set period, use Responsible gambling > Self-exclusion — our durations run from 24 hours through to permanent. For UK-wide self-exclusion covering every licensed operator, sign up with GamStop.

No. Our T&Cs forbid duplicate accounts (same ID document, same IP address, same payment method). Our system spots any second registration attempt and blocks it automatically. If your original account was closed via self-exclusion and you want to come back, don't create a new one — email our support to reactivate the original once the self-exclusion period has ended.

Yes, with double verification for security. Kick it off from Account → Personal details → Change email. We send a confirmation link to your old address (valid 30 minutes) and another to the new one (valid 24h). Both must be confirmed. If you've already passed KYC we'll also want a photo of your ID to reconfirm identity. Typical turnaround: 1-4 hours.

We time out an active session automatically after 30 minutes of inactivity — a standard security rule. Actively playing (spins, live bets) resets the clock. You can extend manually by ticking "Keep me signed in" at login, but do remember to log out yourself on shared devices.

Yes. Every time a new device, browser or IP signs in, we send you an automatic email with the date and time, approximate city (from IP), browser and operating system. If a login doesn't look like you, change your password immediately from Account → Security and flag it to our support. Logins from devices we already know don't trigger emails.