Head to Account → Responsible gambling → Deposit limit. Pick the period (daily, weekly or monthly), enter the maximum amount in GBP and confirm with your password. Applies immediately. You can stack several (say £50 daily plus £200 weekly). Lowering a limit later happens on the spot; raising one carries our mandatory 24-hour cool-off.

It's an industry-standard safeguard against impulsive decisions. Letting you bump a limit up the second after a bad streak would defeat the whole point of having the tool in the first place. The 24-hour wait forces some thinking time. This is a standard mechanism at regulated operators worldwide, and we apply it too.

No — it's a hard barrier by design. Contacting our support won't lift it before the term expires. That's intentional: self-exclusion exists for moments when self-control isn't sufficient, and offering an early-cancel option would negate the purpose. Pick 30 days and you wait 30 full days. The only exception is the 24-hour pause, which expires automatically the next day.

You can withdraw your available balance at the moment you activate self-exclusion — your KYC is already cleared, so the withdrawal runs through normally (24-48h via PayPal or Faster Payments bank transfer). If you have an active bonus, any winnings tied to it are forfeit if you withdraw before completing rollover — but your real deposit stays available.

Our self-exclusion only shuts you out of Mr Punter Casino. GamStop is the UK's national self-exclusion scheme that blocks every UKGC-licensed operator. Because we operate on offshore licensing, GamStop doesn't automatically extend to us — you need to self-exclude with us directly (with the tools above) AND separately register with GamStop for UK operators. For the strongest coverage across ALL gambling sites (UK and offshore), install Gamban or BetBlocker at device level.

Yes. It's the National Gambling Helpline, run by GamCare and funded by GambleAware (part of the industry's mandatory contribution to problem gambling support). 100% free from any UK landline or mobile, 24 hours a day, 365 days a year. Operators are trained counsellors bound by a duty of confidentiality. No personal details required to receive support — you can call under any name.

They're blocking apps installed on your device (PC, phone, tablet) that shut off access to every gambling and betting site, not just us. Gamban is paid (~£3/month) with high effectiveness; BetBlocker is free, built by a recovery charity. They sit alongside our self-exclusion — where our self-exclusion blocks only us, Gamban and BetBlocker block any casino you try to open on the device. Excellent for shoring up GamStop's coverage where offshore operators are concerned.

No. During any self-exclusion (24h upwards), we switch promotional notifications completely off — no bonuses, no VIP offers, no balance nudges. That's part of the barrier. If an email from us turns up during an exclusion, it's most likely a legitimate non-commercial message (support ticket reply, legal notice, withdrawal-processed alert). If in doubt, don't click any link and report it.

Deposit limit stops you depositing fresh money once the cap is hit. Loss limit stops new bets being placed when net losses reach the cap, regardless of how much you deposited. Worked example: deposit £100, win £300 (balance now £400), and a £50 loss limit kicks in from there — allowing another £50 in losses before we cut you off. The deposit limit, meanwhile, would have blocked topping up the original £100. They pair well: the first caps what you bring to us, the second caps what you lose inside our lobby.

Yes. Head to Account → Notifications and switch off Promotional emails, Promotional SMS and Push notifications. Applies on the spot. You'll still receive non-promotional messages from us (withdrawals, KYC, security) because those are legally required. To cut things back further, enable reality check every 30 minutes — showing your net balance dampens the impulse to keep playing.

Absolutely not. Our minimum age is 18, verified by ID document during KYC. We run detection systems (KYC pattern analysis, ID age check, cross-data verification) to catch underage play. Any confirmed underage account is a serious licence violation — we close the account immediately, return the balance to the parent or guardian, and report the incident to the licensing body. If you suspect a minor has accessed your account, change your password now and alert our support.

Not automatically. Our self-exclusion applies only with us. For UK-wide blocking across all UKGC-licensed operators, register separately with GamStop (gamstop.co.uk) — the free UK national scheme covering every UK-licensed casino, bingo site and sportsbook. For blocking across ALL sites including offshore, install Gamban or BetBlocker at device level. Stacking all three (our self-exclusion + GamStop + Gamban) gives you the strongest protection.